FAQ
Alterra course certificates are delivered online through course.alterra.id
Alterra Course does not offer physical copies of certificates by mail or email. Once course grades are finalized, if you earned a certificate you will see a link to get this on the accomplishment tab below course content or finished course on dashboard.
You can download your certificate using download certificate button in the upper left when viewing your certificate:
You can prepare the course that you want to create according to your field of expertise, click the menu “Submit Your Course”, and fill the information that are needed according to the form. The Learning and Development Team will contact you personally to ask for proof of approval by your direct manager in the form of email or personal chat and continue by registering the program no later than 2 working days from the day you submit.
Unfortunately, there have not been any courses related to the specialization that’s being submitted. If you have the materials or knowledge in that specific specialization that you want to share, be the first to make it and click the menu “Submit Your Course”.
You can search through our many courses in the Alterra Course Specialization menu. When you see a course that looks interesting click the course card to open the course about the page. There you'll see information about the course contents, the start date, and more information. To register for the course, click the orange box that says "Enroll This Course".
This will lead you through registering on course.alterra.id if you haven't done so already. Once completed the course will be listed on your dashboard.
The start date for the course will appear in the upper right. Please note that while you will be able to see the course on your dashboard before it starts, you will not be able to open the course or access materials until the course start date passes. If the course has started you will see an orange “Course Details” button. Click this to enter the course and begin. Information such as your course start date and duration, as well as other important dates for the course, are available in several places.
The Course Card
When you search for a course on Alterra Course, the course start date is visible on the card for the course. For more information about the course, select the card to go to the course About page.
The Course About Page
Before you enroll in a course, the start date and course duration are visible on the course About page.
A course may start at any time on its start date. If your course is not available the first time you try to access the course, try again later on that day. You do not need to sign in exactly when the course begins.
For new courses, you can enroll after the start date that will be announced to everyone in Alterra, as for the existing courses you can enroll anytime you want depending on your needs and schedule. There will be no time limit in how long you have to finish the course, so relax and learn as much as you can at your own convenience.
You can reach us via email on [email protected]. We appreciate your patience as we work to review each question’s request. Please check the FAQ as many questions may have already been answered.
To earn a certificate you will have to finish all course materials and reach a passing score before the course's end date. To see your progress toward completion, you can view your course progress on the Dashboard tab within your course. If you still can't get a certificate, you can reach us via email on [email protected].
After submitting your form, the Learning and Development Team will contact you personally to ask for proof of approval by your direct manager in the form of email or personal chat and continue by registering the program no later than 2 working days from the day you submit.
After sending your request, the learning and development team will contact you for further discussion no later than 2 working days from the time you submit. For detailed information, you can read the following Infographic.
You can find a list of all certificates that you have earned at the finished course tab on the dashboard page or click profile menu.